Frequently Asked Questions
Find quick answers to common questions about purchasing, custom requests, and fabrics.
Q. How do I place an order?
Browse our catalog and click "Add to Bag" on your favorite products. Once you click "Checkout" from the bag drawer and provide your details, you will be redirected to WhatsApp with your order details pre-filled. We finalize the payment and dispatch via WhatsApp chat.
Q. What payment methods do you accept?
For our MVP, we take secure UPI transfers, bank transfers, and mobile wallet payments coordinated directly through WhatsApp chat when confirming your order.
Q. Can I request custom alterations?
Yes! Because checkout happens via WhatsApp, you can chat with our designer team to request custom blouse stitching, fall/pico additions, or minor adjustments before shipment.
Q. How long does shipping take?
We ship domestic orders within 24-48 business hours. Delivery usually takes 3 to 7 business days depending on your location.
Q. How do I care for my silk sarees?
We recommend dry cleaning only for all premium silk and hand-loomed sarees. Keep them stored in soft cotton bags away from direct moisture and sunlight.